At Primegeg, we believe in the quality and durability of our digital Wi-Fi frames. That’s why we offer a comprehensive 1-year warranty, providing you with peace of mind and assurance that your cherished moments are in safe hands.

What Our Warranty Covers

Your Frameo Digital Wi-Fi Frame is backed by a full 1-year warranty from the date of purchase. This warranty covers:

  • Manufacturing Defects: Any issues arising from faulty materials or workmanship.
  • Performance Issues: Problems that affect the functionality of the frame under normal usage conditions.

How to Make a Warranty Claim

We strive to make the warranty process as smooth and hassle-free as possible. Here’s how you can make a claim:

  1. Contact Us: Reach out to our customer support team via email at support@primegeg.com. Please provide your purchase details, a description of the issue, and any relevant photos or videos.
  2. Evaluation: Our team will evaluate your claim and guide you through the next steps. If your issue is covered under warranty, we will proceed with a repair, replacement, or refund.
  3. Return Shipping: If a return is necessary, we will provide instructions for shipping the product back to us. Frameo will cover the return shipping costs for valid warranty claims.

Exclusions and Limitations

Our 1-year warranty does not cover:

  • Accidental Damage: Damage resulting from drops, spills, or other accidents.
  • Misuse: Issues caused by improper use, neglect, or unauthorized modifications.
  • Cosmetic Damage: Scratches, dents, and other superficial damage that does not affect performance.
  • Third-Party Products: Any damage or issues caused by third-party accessories or software.

Extending Your Warranty

For added peace of mind, consider purchasing our extended warranty plan, which provides additional coverage beyond the initial 1-year period. Contact our support team for more details.

Our Commitment to You

At Primegeg, your satisfaction is our top priority. We are dedicated to ensuring that your digital Wi-Fi frame continues to bring joy and keep you connected with loved ones. If you have any questions or need assistance, our friendly support team is here to help.

Thank you for choosing Primegeg. We look forward to being a part of your family’s cherished memories for years to come.